Divide your customer base into groups of individuals that are similar in specific ways relevant to your target markets, such as gender, age, interests, spending behavior, etc.
Researchers have defined customer service expectations in a variety of ways but with no conceptual framework to link different types of expectations or indicate their interactions in influencing perceptions of service performance.2 Motivated by the pivotal role of customer expectations in service quality assessments, and by the limited knowledge about their structure and formation, we have undertaken a study designed to answer several fundamental questions: To answer these and related questions we conducted sixteen focus group interviews with customers in six service sectors (automobile insurance, commercial property and casualty insurance, business equipment repair, truck and tractor rental and leasing, automobile repair, and hotels).
In Tucson, we can provide service to all of Southern Arizona and beyond utilizing I-10 and the Tucson International Airport(TUC).
In Phoenix, we provide service to all of surrounding cities such as Scottsdale, Mesa, Glendale, Tempe and beyond.
Without a contrary order, the mail is delivered as addressed.
Mail addressed to several persons may be delivered to any one of them.Your customers’ customer service needs are diverse, so you need to accommodate.